FAQ
If your questions are not listed here, please email [email protected]
We aim to respond within 1–2 business days.
General
Yes. When you purchase a physical book, you will also receive the digital PDF version via DriveThruRPG. Digital PDFs are non-refundable, and their value will be deducted from any refund issued for the physical item.
Orders can be changed or cancelled before dispatch. Once an order has shipped, it cannot be cancelled.
Yes. Tracking details will be provided by email once you paid for tracked and your order has shipped.
Click here to read our Privicy Policy.
You can find which retailers sell our products here
Yes, we offer retailer discounts; please email [email protected] with your business name and product inquiries.
Due to a delay in migrating order data to our new website, a small number of customers may notice that some historical orders are not appearing on 'My Orders' tab. Our web team are working on the issue at present and hope to resolve it quickly. Please note that all historical orders are saved and pre-orders will be fulfilled upon release.
Contact us below if you would like to talk to our team directly. Apologies for any inconvenience caused!
Unfortunately, you must create an account before ordering so your orders show in "My Orders" within your account. (We are currently working on a solution for this.)
Click here to view the Gift Card terms and conditions.
Click here to view the Gift Card terms and conditions. Seasonal sales exclude pre-order titles & titles released within the last six months.
If your order contains multiple items, they will ship separately as each item is released.
Delivery & Returns
If you wish to change your address for your order please email us at [email protected]. Our website is integrated with our warehouse, and orders are packed and dispatched as soon as possible after the order is placed. This means we must try to intercept your package before it leaves the warehouse. We cannot guarantee this will be successful, but we will try. This does not include pre-orders, as these have a longer shipping window.
Sometimes, items may take a while to arrive in certain parts of the world. If you opt for tracking delivery, you receive a tracking code to help you watch your item move from our warehouse to its destination. However, please give items up to 20 days to get to you without tracking. If you have paid for tracking but have not received it, email us, and we will get it.
Physical Returns contact [email protected] with your order number and the reason for your return. Physical books are refunded minus the cost of the digital PDF as this has been deemed used upon downloading.
Digital Refunds - We do not offer refunds on PDFs as they are delivered instantly upon purchase.
For all other refund inquiries contact [email protected]
Click here to view our estimated shipping delivery times.
Click here to view our terms and conditions.
No. Prices shown on our website do not include VAT, customs duties, or import handling fees unless explicitly stated.
If you are ordering from outside our shipping country (including the UK and EU), your local customs authority or courier may charge VAT, duties and/or handling fees upon delivery. These charges are set by local authorities and couriers and are the responsibility of the customer.
Customs authorities calculate VAT based on the declared value of the goods and shipping costs, not promotional discounts alone. Couriers may also apply a separate handling or clearance fee.
For customers in the United Kingdom, VAT is applied in accordance with UK tax regulations.
Orders with a total value of £135 or less (excluding shipping and VAT):
UK VAT is charged at the standard rate of 20% at the point of sale. The VAT amount will be clearly shown during checkout.Orders with a total value over £135:
UK VAT is not charged at checkout. VAT (and any applicable customs duties or handling fees) may be collected by the courier or customs authority upon delivery.
All prices on our website are shown exclusive of VAT unless stated otherwise.
If you have any questions regarding VAT or customs charges, please contact our support team before placing your order.
Popular Game Questions
All you need is a copy of the core rulebook, whether a PDF or a physical copy. Starter Sets are also a great way to get started! Aside from that, you need your usual tabletop accessories, such as twenty-sided dice, six-sided dice, pencils, and character sheets (available in the Resources section on our website).
You can find people worldwide to play with on Roll20 for a virtual tabletop experience.
PDF & Foundry
When you purchase a PDF, you will receive an email with a DrivethruRPG link to access and download your PDF; you will also be able to download it in the "My Downloads" section of your account.
You will receive an email with a link to Foundry and your redemption code, which you will redeem in the "Purchased Content" section of your Foundry account.
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