FAQ
If your questions are not listed here, please contact us
Webstore Purchases
Upon purchase of a Physcial Book you will also receive the digital PDF version.
Click here to read our Privicy Policy.
You can find which retailers sell our products here
Yes, we offer retailer discounts; please email [email protected] with your business name and product inquiries.
Unfortunately, you must create an account before ordering so your orders show in "My Orders" within your account. (We are currently working on a solution for this.)
Due to a delay in migrating order data to our new website, a small number of customers may notice that some historical orders are not appearing on 'My Orders' tab. Our web team are working on the issue at present and hope to resolve it quickly. Please note that all historical orders are saved and pre-orders will be fulfilled upon release.
Contact us below if you would like to talk to our team directly. Apologies for any inconvenience caused!
Unfortunately, you can't have an item that is on pre-order and an item that isn't on pre-order in the same basket. They must be ordered separately due to shipping constraints.
Click here to view the Gift Card terms and conditions.
Click here to view the Gift Card terms and conditions.
Delivery & Returns
If you wish to change your address for your order please email us at [email protected]. Our website is integrated with our warehouse, and orders are packed and dispatched as soon as possible after the order is placed. This means we must try to intercept your package before it leaves the warehouse. We cannot guarantee this will be successful, but we will try. This does not include pre-orders, as these have a longer shipping window.
Sometimes, items may take a while to arrive in certain parts of the world. If you opt for tracking delivery, you receive a tracking code to help you watch your item move from our warehouse to its destination. However, please give items up to 20 days to get to you without tracking. If you have paid for tracking but have not received it, email us, and we will get it.
Physical Returns contact [email protected] with your order number and the reason for your return. Physical books are refunded minus the cost of the digital PDF as this has been deemed used upon downloading.
Digital Refunds - We do not offer refunds on PDFs as they are delivered instantly upon purchase.
For all other refund inquiries contact [email protected]
Click here to view our estimated shipping delivery times.
Click here to view our terms and conditions.
Popular Game Questions
All you need is a copy of the core rulebook, whether a PDF or a physical copy. Starter Sets are also a great way to get started! Aside from that, you need your usual tabletop accessories, such as twenty-sided dice, six-sided dice, pencils, and character sheets (available in the Resources section on our website).
You can find people worldwide to play with on Roll20 for a virtual tabletop experience.
PDF & Foundry
When you purchase a PDF, you will receive an email with a DrivethruRPG link to access and download your PDF; you will also be able to download it in the "My Downloads" section of your account.
You will receive an email with a link to Foundy and your redemption code, which you will redeem in the "Purchased Content" section of your Foundy account.
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