Terms and Conditions
These Terms and Conditions ("Terms") constitute a legally binding agreement ("Agreement") between you and Cubicle 7 Entertainment Ltd
When these Terms mentions ”Cubicle 7," "we," "us," or "our," it refers to Cubicle 7 Entertainment Ltd Ireland. If you use any of our services, we will refer to you using the terms "user", "visitor", "you", "your", "yours" in these Terms.
This website is owned and run by Cubicle 7 a limited company incorporated in Ireland. Our registered address is Unit 5/6, Balbriggan Business Campus, Balbriggan, Co.Dublin, Ireland. Cubicle 7 produces games, advertises, sells and fulfills orders on behalf of Cubicle 7 Entertainment Ltd UK.
By placing an order you are offering to purchase a product. All orders are subject to availability and confirmation of the order price.
In order to buy from us you must be over 18 years of age and possess a valid credit or debit card, or a Paypal account. If your order is accepted, we will inform you by email. Your credit/debit card payment will be made through a secure Website.
When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card or Paypal account used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of products and services may fluctuate. All prices advertised are subject to such changes. Please be aware that some of the goods sold through our Websites may not be suitable for children under 18 years of age.
After placing an order, you will receive an email from us acknowledging that we have received your order (the “Order Confirmation”). Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product or service. All orders are subject to acceptance and we will confirm such acceptance to you by sending you an email that confirms that the products have been dispatched (the “Dispatch Confirmation”).
The contract between us (the “Contract”) will only be formed when we send you the Dispatch Confirmation. The Contract will relate only to those products whose dispatch we have confirmed in the Dispatch Confirmation.
We try and ensure that all details, descriptions and prices which appear on this Website are accurate, however errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
If any personal information or delivery information changes, please contact our Customer Service team or update your online account details.
The prices on the Website are subject to VAT in certain regions (where applicable) and exclude delivery costs, which will be added to the total amount due as set out in our Delivery Costs Guide. Prices are liable to change at any time, but (other than as set out above) changes will not affect orders in respect of which we have already sent you an Order Confirmation.
Card payments are subject to validation checks and authorisation by your card issuer. If your card issuer fails to authorise the payment to us, we will not be liable for any delay or non-delivery and may not be able to proceed with your order.
Updating the website
We reserve the right to withdraw any products from this Website at any time and / or remove or edit any materials or content on this Website.
The Website may contain inaccuracies, typographical errors or other errors and may not always be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any orders that you may place based on information on the Website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
Refunds and Returns
Refunds may be given within 28 days from the date of purchase for products of saleable quality - returned in the original saleable condition, in their original packaging, and with the relevant online dispatch note. This does not apply in respect of faulty, damaged or incorrectly supplied goods where your statutory rights are unaffected. All eligible refunds are made to the original form of payment. Please notify our Customer Service Team prior to returning the item(s).
You have the option to cancel and receive a refund for physical orders prior to shipment. However, in cases where the product includes downloadable content that has already been downloaded, the refund amount will be reduced by the cost of the PDF version.
Physical returns - When returning a product, please note that you will be responsible for the return shipping costs. Once we receive and verify the item in its original purchased condition, a refund will be processed.
EU Consumer Rights Directive
The EU Consumer Rights Directive allows our EU based customers to cancel an order at any time within 14 days, beginning on the day after you received the products. If you have purchased products from us and if you decide to cancel your order under this rule, you must advise us within 14 days of receipt of the products. Email [email protected] stating your wish to cancel your contract and quoting your order reference number.
You must return the items to us at the above address. You will be responsible for any cost incurred or risk in returning products. You have a legal obligation to take reasonable care of the products while they are in your possession and you will be responsible for any diminished value of the goods resulting from the handling of the goods beyond that necessary to establish their nature, characteristics and functioning.
Subject to availability we will endeavour to fulfil your order for product(s) within a reasonable period of time unless there are exceptional circumstances. If for any reason we cannot meet the expected delivery date, you will be kept informed and offered a choice of either continuing with the extended delivery time or cancellation with a full refund.
Once your order has been dispatched we will email you the details of your order to the email address provided.
If your delivery address is outside of the EU, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You are responsible for payment of any additional charges for customs clearance. Please note that customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
Faulty/incorrect products received
In the unlikely event that you have received the wrong products or that the products are faulty or damaged in any way please contact our Customer Service Team.
In case of faulty or damaged goods, we may offer a free replacement or a refund option. However, we will request detailed photographic evidence of the damage for our records and will be dealt with on a case by case basis.
When packages are returned to us as undeliverable, we will attempt to contact you via phone or e-mail in order to obtain a different shipping address to re-ship the order.
If you have a complaint about us, please contact our Customer Service team here:
• via email here
• via Twitter to @cubicle7
• via post to Cubicle 7 Entertainment Ltd, Cubicle 7 Entertainment Ltd Unit 5/6, Balbriggan Business Campus, Balbriggan, Co.Dublin, Ireland.
We are governed by and in accordance with the laws of the Republic of Ireland and all disputes will be referred to the exclusive jurisdiction of the Irish Courts.