INTRODUCTION

The Cubicle 7 Entertainment Digital Gift Card is available in EUR(€), GBP (£), and USD ($). It is not a credit card or a charge card, nor is it a debit card linked to a current account. It is a prepaid card, meaning money must be loaded onto the card at the time of purchase. The card is issued by Cubicle 7 Entertainment Limited and is subject to these terms and conditions.

Certain limits apply to the card. A maximum value of (€,£,$)200 may be loaded onto the card at the time of purchase; the minimum load value is (€,£,$)10.  Interest will not be payable for card balances. 

1. DEFINITIONS

“Agreement” means the agreement between you and us, which includes these terms and conditions.

“Business Day” means any day from Monday to Friday, excluding Irish bank or public holidays.

“Card” or “Cubicle 7 Entertainment Digital Gift Card” means a digital prepaid card denominated in euro, sterling, or US Dollars or any replacement card that we issue to you from time to time, in each case held on a Device.

“Card Account” means the e-money account linked to a Card registered against an individual Cardholder.

“Card Transaction” means any transaction in which a card is used to pay for goods and/or services at Participating Retailers.

“Device” means a mobile, tablet, or computer device on which the card is held;

“Valid Thru” means the period within which the card is operational and ends on the Valid Thru date (a replacement Card will be required to use any funds remaining on the card after this date).

“Webapp” means the web application site where you buy and receive your card.

 “Website” means the Cubicle 7 Entertainment website www.cubicle7games.com

“You” (or “you”) and “Your” (or “your”) means the person who purchased the card or the person in possession of the card from time to time whom the purchaser has gifted the card.

Contact Details

For lost or stolen cards –                                                        [email protected]

For balance inquiries –                       visit the website  or contact [email protected]

For queries or disputes relating to previous transactions –    [email protected]

2. CARD

2.1 The use of the card is subject to the terms of this agreement and may be varied by us from time to time. The current version of this agreement is available on the website. Purchase and or use of the card constitutes your acceptance of it.     

2.2 The Card will not be personalized, meaning the cardholder’s name will not be printed. We will hold information about you, including your name, email, mobile Device number, and IP address, that will link the card to you. We will assume, unless and until you tell us to the contrary, that the person who uses the card at any time is the rightful user of the card.

2.3 The Card will be available for use immediately on the date of purchase.  

2.4 You may use the card according to any instructions issued by us from time to time until the Card balance reaches zero, at which point this agreement will automatically terminate, and your right to use the card will cease.

3. PROTECTING YOUR CARD

3.1 You must:

(a) treat the card as if it were cash

 (b) never give your Card number or any other Card information to anyone unless you know who they are and why they need such information

4. USING YOUR CARD 

4.1 The Card may only be used on the Cubicle 7 Entertainment Webstore. 

4.2 We will debit the amount of all Card Transactions to the card at the time the Transaction takes place. You must not use the card to spend more than the balance at any time. If you attempt to spend more than the balance, your Card Transaction may be declined.  

4.3 You cannot stop a Card Transaction after it has been authorized.  You authorize a Card Transaction by following the instructions provided on the Webstore checkout 

4.4 We will not issue statements.  You can view your Card balance on the Webstore checkout or by contacting us at [email protected]

4.5 If at any time you believe that a Card Transaction has been incorrectly debited to your card, you must notify us immediately by emailing [email protected] and, in any event, within thirteen months of the date of the Card Transaction was debited to your card. We will investigate the Card Transaction and, if appropriate, reinstate the incorrectly debited amount on your card upon completion of our investigation unless we reasonably believe that you are responsible for the Card Transaction.

4.6 If the amount of a Card Transaction that you wish to make using your card is greater than the available balance, you can pay the difference by any other payment method accepted on the website

4.7 Your Card does not expire.   However, the card is valid for 24 months from the date of purchase. If you have any residual balance after this date, please get in touch with us at [email protected], and we will reissue it with the appropriate balance

5. CHANGES

5.1 We reserve the right at all times to introduce new terms and to vary or amend an existing term including, without limitation, by giving you at least two months’ notice thereof on the website, via email, or by whatever means we, in accordance with applicable legislation, deem appropriate at that time. You will be deemed to have accepted such a revised agreement unless you tell us you do not agree to the change before the change takes effect. In such circumstances, your rejection of the change shall be treated as notification that you wish to terminate this agreement. We will refund your card’s balance per Clause 10 (Redemption) below.

6. RESTRICTIONS ON USE OF THE CARD

6.1 The following Card limits will apply:

Minimum Load Amount             €/$/£10

Maximum Load Amount             €/$/£200

The amount you pay onto the card must be in multiples of €/£/$1.

6.2 The Card belongs to us. We may, at our reasonable discretion and without prior notice to you, restrict the use or operation of the card in circumstances where:

• you are in breach of this agreement

• we have reasonable grounds to suspect unauthorized use of the card, fraud, theft, dishonesty, or

• we have any legal, regulatory or other objectively justifiable reason.

In such circumstances, we will be entitled to take such steps as we consider reasonably necessary to:

• block the use or operation of the card;

• refuse to allow or authorize a Card Transaction;

• suspend, restrict, or terminate your right to use the card;

• withdraw the card; or

• refuse to replace the card.

When we take any such steps, we will notify you and give our reasons as soon as permitted. Where the card is blocked, we will advise you on how the block may be removed or issue you with a replacement Card (if, after our investigation, we believe the relevant circumstances described above no longer apply).

6.3 You must not use the card:

(a) after any notification of its withdrawal is given to you;

(b) once the Card balance reaches zero;

(c) as payment for any illegal purchase.

7. THEFT, LOSS OR MISUSE OF CARD          

7.1 You should treat the card as if it were cash. If the card is lost, stolen, damaged, or fails to operate correctly or if the Card number becomes known/accessible to any unauthorized person (including if your Device is lost or stolen), you must immediately notify Customer Services at [email protected]  You must quote the Card number; if you do not quote the Card number, we will not be able to cancel the card or issue a replacement Card. 

7.2. Provided that you have not acted fraudulently or with gross negligence, you will remain liable for any debit to the card arising from unauthorized use of the lost or stolen card before you notify us in accordance with Clause 7.1.  You may be liable for the entire loss if you have acted fraudulently or without reasonable care. You cannot claim a refund for any unauthorized Card Transactions arising from the use of a lost or stolen Card/Device where you notified us of such Card Transactions more than 13 months from the date the Card Transaction was debited to your card.

7.3 Following notification under Clause 7.1, if there is a credit balance on the card at the time the Card/Device is reported lost or stolen, we will, where appropriate for security reasons, cancel the original card and will provide a replacement Card to you (with the proper credit loaded on to the replacement Card) via web app. You will need your account login details to log into the Webapp and access your replacement Card.  To allow for processing any pending Card Transactions, we will wait seven Business Days before issuing any replacement Card.  A fee will be payable for any replacement Card in accordance with Clause 6 above; the amount of this fee will be deducted from the Card balance.     

8.  TERMINATION AND CANCELLATION

8.1 You have a right to cancel your card and thereby this agreement without reason and without being charged the Redemption Fee (as referred to in the Fees and Charges Clause 6) for a period of up to 14 days after you have purchased the card (“Cancellation Period”). Note that this right only applies to the purchaser of the card. You can cancel by emailing us at [email protected]. This will not entitle you to a refund for any card transactions made up to the date you notify us of your cancellation.

8.2 You can terminate this agreement at any time by notifying us.

8.3 We can terminate this agreement for any reason by giving you at least 2 months’ notice on the website or by whatever means we, in accordance with applicable legislation, deem appropriate at that time.

8.4 If your Card is canceled or you have terminated this agreement in accordance with Clause 12, we will immediately block your card so it cannot be used. Any funds remaining on your card will be returned to you once all Card Transactions and all relevant fees (see the Fees and Charges Clause 6) have been processed.  See Clause 10 (Redemption), which sets out how funds will be returned and the terms relating to the return of funds.

9. DATA PROTECTION

9.1 By purchasing the card and using it, you agree that we can use your data in accordance with Our Privacy Policy. Our Privacy Policy on Our Website includes details of the personal data we collect, how it will be used, and who we pass it to.

9.2 We collect and process personal data (such as name, address, and email address) when you purchase the card online. We use this data to deliver the card (s) to you or the person you have requested us to send the card to. We may also collect such personal data when you contact us to assist with a query about the card you hold or to process a Card redemption request.

9.3 We will never share your data with any third parties!

9.4 We will not use your data for marketing unless you receive marketing information when you purchase your card online (or another time we contact you). If you have provided such opt-in, we may contact you with details of products and services that interest you. If you no longer want to receive such communications, please advise Customer Services.

9.5 You explicitly consent to us accessing, processing, and retaining any information you provide to us to provide payment services to you. This does not affect any rights and obligations you or we have under data protection legislation.

10. GENERAL

10.1 We will not be liable for any delay or failure in performing any of its obligations in respect of the card, including without limitation any refunds resulting from incorrectly executed or unauthorized Card Transactions,  where such delay or failure occurs because of any abnormal or unforeseeable circumstances beyond our reasonable control, the consequences of which could not have been avoidable despite our efforts to the contrary, or where such delay or failure arose because of our obligations under any applicable law. 

10.2 The accounts and records kept by us or on our behalf shall, in the absence of an obvious error, constitute sufficient evidence of any facts or events relied upon by us in connection with any Card Transaction or matter or dealing in relation to the card.

10.3 You agree that Regulation 96 of the European Union (Payment Services) Regulations 2018 shall not apply to this agreement and that we may rely on our records of the use of the card as sufficient evidence that you authorized the Card Transaction or that you have failed in gross negligence to keep your card safe.       

10.4 We may disclose the details of the card to any person acting as its agent in connection with its use or issue.

10.5 This Agreement shall be governed by and interpreted in accordance with English law and is subject to the non-exclusive jurisdiction of the English courts.

10.6 All communications under this agreement will be in English.

10.7 We may record or monitor phone calls with you for training purposes to enable instructions to be verified and to assess whether our service standards are being met. 

11. COMPLAINTS 

If you are not satisfied with any aspect of the service offered, please get in touch with Customer Services at [email protected]

They will be pleased to help and explain the complaints procedure in more detail. A copy of the Complaints Procedure is available upon request. We will resolve your complaint as soon as possible. Often, however, the complaint will need to be investigated. In most cases, we will provide a complete response to your complaint within fifteen (15) business days after the day we receive your complaint. However, if we cannot do so due to exceptional circumstances, we will provide you with a complete response within thirty-five (35) Business Days, in which case we will inform you of the delay. 

The European Commission has established an online dispute resolution platform (ODR platform) specifically designed to help customers in the European Union who have been unable to resolve a complaint with traders based in the European Union from which they purchased goods or services online.  You can submit your complaint online through the ODR platform in any of the official languages of the European Union.  The platform will send your complaint to the FSPO for an independent review within 90 days.

You can access the ODR platform here at http://ec.europa.eu/odr

You will need:

-our email address is [email protected], and our location is Unit 5 Balbriggan Business Campus, Balbriggan, Co. Dublin